Careers

menu
MENU
LEARN MORE
close notification

Customer Service Representative

Job Title:
Customer Service Representative
Location:
Fort Myers, FL
Email Address:
jobs@robbstuckyintl.com
Date Posted:
May 6, 2022

The Customer Service Representative is responsible for providing excellent customer service and maintaining strong professional relationships. Assists customers with the status of orders in process and problems with items delivered and processes returns. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.  Completes related records, reports, and documentation.  Performs miscellaneous clerical duties as required.

 ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the accurate entry of customer orders.
a. Receives orders by phone, email, fax, and mail.
b. Processes orders, enters into computer and, sends to Shipping Department.
c. Acknowledges faxed and emailed requests. Informs customers of any problems and notifies customers of product backorders and anticipated availability.
d. Maintains files and updates addresses.
e. Researches and resolves problems with orders.

 2. Assumes responsibility for effectively performing miscellaneous customer service functions.
a. Processes customer returns. Processes related customer paperwork and credits.
b. Contacts customers regarding orders.
c. Informs customers of credit holds.

 3. Assumes responsibility for establishing and maintaining professional working relations with customers.
a. Resolves questions, requests, and problems promptly and courteously.
b. Keeps customers informed of Company policies, procedures, and status of their orders and accounts.
c. Politely obtains and conveys information as needed.
d. Maintains the Company's professional reputation.
e. Provides superior customer service.

4. Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
a. Assists and supports area personnel as needed.
b. Coordinates with the Accounting Department regarding customer credit status.
c. Keeps management informed of area activities and of any significant problems.
d. Attends and participates in meetings as required.

 PERFORMANCE MEASUREMENTS

1. Customer service is accurate, prompt, and courteous. Orders, returns, credit status, etc. are accurately processed.
2. Files are correct, current, and well maintained. Required reports and records are complete and timely.
3. Customer problems are politely and quickly researched and resolved. Professional business relations exist with customers and assistance is provided as needed.
4. Effective working relations exist with Company personnel. Assistance is provided as needed.
5. Management is appropriately informed of area activities.

 EDUCATION/CERTIFICATION:
High school graduate or equivalent.

REQUIRED KNOWLEDGE:

Knowledge of Company products and sales policies and procedures.

 EXPERIENCE REQUIRED:

Customer service and data entry experience preferred.

 SKILLS/ABILITIES:

Excellent communications and public relations skills.
Well organized.
Attention to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC and office equipment.

Equal Opportunity Employer and Drug Free Workplace

file_upload Upload Your Resume

Upload your resume to apply for this position. The uploaded document should be in PDF format. Please include your name, email address and phone number. 

Upload Resume
file_uploadDrop files here...