Customer Service Representative
Job Title:Customer Service Representative
Location:Fort Myers, FL
Date Posted:May 6, 2022
The Customer Service Representative is responsible for providing excellent customer service and maintaining strong professional relationships. Assists customers with the status of orders in process and problems with items delivered and processes returns. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Completes related records, reports, and documentation. Performs miscellaneous clerical duties as required.
1. Assumes responsibility for the
accurate entry of customer orders.
a. Receives orders by phone, email, fax, and mail.
b. Processes orders, enters into computer and, sends to Shipping Department.
c. Acknowledges faxed and emailed requests. Informs customers of any problems and notifies customers of product backorders and anticipated availability.
d. Maintains files and updates addresses.
e. Researches and resolves problems with orders.
2. Assumes responsibility for
effectively performing miscellaneous customer service functions.
a. Processes customer returns. Processes related customer paperwork and credits.
b. Contacts customers regarding orders.
c. Informs customers of credit holds.
3. Assumes responsibility for
establishing and maintaining professional working relations with customers.
a. Resolves questions, requests, and problems promptly and courteously.
b. Keeps customers informed of Company policies, procedures, and status of their orders and accounts.
c. Politely obtains and conveys information as needed.
d. Maintains the Company's professional reputation.
e. Provides superior customer service.
4. Assumes responsibility for
establishing and maintaining effective working relations, communication, and
coordination with Company personnel and management.
a. Assists and supports area personnel as needed.
b. Coordinates with the Accounting Department regarding customer credit status.
c. Keeps management informed of area activities and of any significant problems.
d. Attends and participates in meetings as required.
1. Customer service is accurate, prompt, and courteous. Orders,
returns, credit status, etc. are accurately processed.
2. Files are correct, current, and well maintained. Required reports and records are complete and timely.
3. Customer problems are politely and quickly researched and resolved. Professional business relations exist with customers and assistance is provided as needed.
4. Effective working relations exist with Company personnel. Assistance is provided as needed.
5. Management is appropriately informed of area activities.
Knowledge of Company products and sales policies and procedures.
Customer service and data entry experience preferred.
Excellent communications and public
Attention to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC and office equipment.
Equal Opportunity Employer and Drug Free Workplace
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