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Important Notice

Thank you for purchasing your home furnishings from Robb & Stucky.
We want you to enjoy your products for years to come; taking good care of them will prolong their beauty and longevity. The following information was assembled to assist you with this care and maintenance. Because of the many ways home furnishings can be stained or damaged, we cannot guarantee the success of your results, and results may vary. If you have any questions regarding the proper care of your product, please contact the store you purchased it from or our Customer Service Department. 

Wood Furniture

Wood is a product of nature and has natural imperfections that are part of its appeal and character. Every piece of wood differs from every other, even when coming from the very same tree. As such, variation in grain, texture, and tone should be expected from one panel or piece of furniture to the next. It is this variation that separates natural wood from an engineered product. Since trees are never identical in grain or texture, “nature’s fingerprint” is never the same in two pieces of wood. It is the difference in the natural wood grain and the subtle variations of coloring that give real wood its warmth and richness. Mineral streaks, color differences, pin knots, small pitted or pith areas, worm holes, weather cracks, and other marks of nature are also a normal variation in many woods. During staining, it is the natural substances in the wood which cause these effects. Consequently, it is impossible to guarantee an exact match in finish between two pieces of furniture, even though the identical finishing processes are applied. Only artificial wood will be perfectly uniform in color, texture, and grain. This natural variation of real wood is not within the control of Robb & Stucky or the manufacturer; therefore, it is not considered a defect or covered under warranty. 

Distressed finishes

This is a technique used to antique or give an aged appearance to furniture. Techniques used include physically marking the surface with a blunt instrument, marking with crayon, and spattering with stain. A “dusty” appearance is achieved by rubbing pumice or a similar medium into the wood pores. This pumice can often “hang up” in carvings and details, adding depth and interest. These finishes lend authenticity and beauty to fine wood furniture and are an indication of careful craftsmanship. The amount of distressing is up to the craftsperson and will be one of a kind.

Solid Woods

Solid wood furniture is more susceptible to changes in humidity than veneered products. When in a dry environment, wood contracts; while in a moist environment, wood expands. This causes inconsistencies in alignment of doors, drawers, and table tops. This is normal and should not be cause for alarm. Small cracks that may appear in dry humidity may close and go unnoticed in normal and high humidity. Therefore, it is important to maintain a consistent humidity level above 30% within your home.

Veneer Construction

Furniture with veneer construction has greater dimensional stability, overcoming wood’s natural tendency to move. Veneers are not artificial; they are thin layers of real wood. The adhesives used today to apply veneers rarely fail, so peeling isn’t an issue. Some highly figured veneers may exhibit raised grain in an atmosphere with very low humidity. This is not considered a defect.

Care and Maintenance

Fine finishes are resistant to minor everyday hazards. However, some precautions are necessary to maintain the beauty of your wood furniture. Dust with a soft, clean cloth slightly moistened with water and dry completely with another clean cloth, always rubbing with the grain.
Wood is ever alive and as a result, the hazards of swelling, shrinking, warping, splitting, and changing colors are ever present. Even though wood product is finished and sealed, sunlight, heat, humidity, and liquids can harm and/or change its appearance. Fluctuating temperatures can cause wood to swell and shrink, so an environment with consistent temperature/humidty is recommended.

Over time, air and sunlight will change the color of natural wood. Occasionally rotate the items placed on your wood furniture to allow a more uniform color to develop. Expose table leaves to the same amount of air and sunlight as your table.

Robb & Stucky recommends always using coasters, place-mats, and trivets. A protective glass top is another good option for a wood surface that will get a lot of use.
In order to protect the finish, avoid: 
  • Direct sunlight
  • Abrasive cleaners
  • Silicone waxes or oily polishes as they can build up overtime
  • Avoid contact with cigarettes, hot dishes, and harsh solvents such as nail polish, alcohol and moisture.
  • Pliable plastic or rubber materials as they can have a chemical reaction and soften or melt the finish. This includes plastic feet on electronics, phone cords, plastic table cloths and plastic placemats.
  • Prolonged contact with spills
  • Direct writing as it may imprint on the finish
  • Dragging sharp or rough objects across the surface
  • Candle wax  

Leveling and Settling

Our Delivery Team will level each piece of furniture upon delivery. If the piece requires leveling beyond their level of expertise, they will direct you to contact the Customer Service Team for a Service Technician to complete the leveling. Over time, a piece of case furniture may settle and the doors may become uneven. Almost all merchandise today has adjustable glides which can accommodate any leveling problem you may encounter. Should your furniture not function properly, please test the level of your floors by rotating chairs or repositioning other items. A shim or two will correct cabinet pieces when floors are not level. Large cabinets/entertainment centers may require re-leveling after settling or loading of product.

Dining Tables and Table Leaves

Most table leaves are made to fit their particular table. They do not always match perfectly in grain and possibly color. We do however check the fit before delivery to ensure the table leaves fit properly. When your new table is delivered to your home, we recommend that you put the leaves in the table to make certain they fit properly before storing them. Some table leaves must be installed in a particular order and direction for proper fit. Markings on the underside of your table will guide you in the proper placement of your leaves. To prevent warping of leaves, which is accelerated by standing them on end, we suggest they be stored flat. Because woods may vary with temperature and humidity changes, we also recommend the leaves be stored under the same approximate conditions as that of your table. If the leaves are not used regularly, over time, you may notice a color variation between the leaves and the rest of the table. This is not a defect. This is due to fading of the table that is exposed compared to the leaves that are stored. When operating a dining table, two people opening and gently lifting will reduce table leg stress. Table pads can be purchased to protect dining table tops if needed.

Door Warping and Door Hinges

This problem occurs mainly in pieces with large doors such as armoires and china cabinets. It is important to properly close the doors and not allow them to hang open. Door hinges in most furnishings are of a small and delicate nature. Care must be taken with opening and closing. Improper stress causes bending and doors will not shut properly. Long periods of varying humidity can also produce warping. High humidity causes expansion, low humidity causes contraction. We recommend you keep a constant level of humidity in your home to assure a long life of your furniture.

Drawers

After a period of time, drawers may work harder than usual. If this happens, lubrication may be needed. Metal drawer glides require a light application of silicone or WD40. On wooden drawer glides, rubbing a bar of soap or candle wax along the track may aid in easier operation. Some of our cases come with soft or self close drawer glides. This feature stops drawers from slamming and gently pulls drawers closed the last few inches. They can require a little more effort to open because of this mechanism. Remember, all drawers must be pulled straight out. Do not bend up or down as this causes the track to become loose or bent. 

Upholstery Furniture

Each piece of upholstered furniture offered by Robb & Stucky is quality made by a team of expert craftspeople who are proud of their work and hope that you will be too. Our collection is specially selected to meet high standards of quality and style. However, minor variations from piece-to-piece should be expected as these are hand-crafted.

We do not warranty the wearing ability, color fastness, stretching, or shrinking of furniture coverings as they are not guaranteed by the manufacturer. Colors may vary somewhat due to dye lot variations and therefore we cannot assume responsibility for shade variations between sample swatches and the final product. This warranty does not cover any damage caused by cuts, punctures, stains, spills, abuse, prolonged exposure to sunlight, or outdoor use that is not reported within 72 hours of delivery.

All fabrics will wear better and retain their beauty longer with proper care. “Satisfactory wear” is variable, so it is important for you to consider how and where your furniture will be used. Colorfastness is variable depending on environmental factors such as exposure to light, heat, any substance that comes in contact, and household fumes. As is consistent with industry standards, there is no warranty against fading or wear. Avoid placing furniture in direct sunlight or near a direct heat source.

Upholstery covers are made of inherently natural component materials. Differences in texture, color, or appearance among textiles are not within control of Robb & Stucky or the manufacturer and not considered defects. Natural color changes, exposure to extreme temperature, humidity, and sunlight may cause color changes and/or surface damage and are not covered.

Every upholstery fabric and leather is assigned a specific “grade” which reflects its inherent cost. This grade has nothing to do with durability and serviceability. In fact, some of the most expensive fabrics are also the most delicate, such as fine silk. The construction of the fabric will be the most telling of its performance. In general, the tighter the weave is, the longer the wear should be.

Sitting on the arms or backs of any upholstered furniture can damage the frame and will be considered abuse.

Pet usage and/or damage will void your upholstery warranty.

Directional Fabric and Fabric Nap

On fabrics with a pile, like velvet and velour, the hairs are not quite vertical, but lie in a particular direction known as nap. You can feel the nap when you lightly run your hand long-ways over the right side of the fabric. The hairs lie smooth and flat with the nap, and feel slightly rough against the nap. Not all of these fabrics are directional, but ones that are reflect light differently depending upon the direction of the nap. That’s why they can look lighter or darker when you run your hand across it, changing the direction of the pile. It’s this characteristic that accentuates shapes covered in these fabrics and makes them look so visually appealing and luxurious. This pile tends to flatten and crush with normal use and wear. Brushing gently in the direction of the nap with a soft brush will usually remove most of this.

Fabric Pilling

Fabric pilling is a normal sign of use and is not considered a defect in the fabric. Pilling is caused by extra fibers coming to the surface similar to what you see in sweaters and carpet. Simply remove the pilling with a furniture or sweater shaver. Over time, the pilling will diminish and ultimately stop. This is not a defect; it is from normal use and wear.

Cushion Maintenance and Comfort Wrinkles

With simple care and regular attention, you can keep wrinkling to a minimum and help maintain your upholstery’s appearance for years to come. It is not uncommon for new cushions to feel slightly firmer than our floor samples. It takes time for cushions to break in which will only happen with use. Toss pillows and back cushions also relax with use and may need occasional hand fluffing to return them to their original shape. Depending on the manufacturer, there may be options of cushion choices based on personal preference. Based on the cushion that you choose, maintenance of the cushions including rotating and periodic fluffing may be required. Fluffing and smoothing cushions on a regular basis will reduce the occurrence of wrinkles. When possible, reverse cushions on a regular basis for even wear and to help retain their shape and loft. Cushions generally do not retain an even welt and require occasional smoothing and straightening.

Down filled cushions should be fluffed by hand, outside if possible, to remove normal accumulation of dust. This will also regulate and redistribute any bunching of down within the core. Some feather migration is normal and should be expected for all down filled cushions.

As you settle into your new fabric or leather upholstery, “comfort wrinkles” will begin to appear. “Comfort wrinkles” are small creases in the cushions fabric or leather. This is a natural part of the upholstery maturing process and simply indicates comfort and use. Fluffing and rotating all cushions keeps the filling evenly distributed to minimize wrinkles and maximize comfort. Sitting in the same location without periodic rotation of the cushion will cause the appearance of cushions to be different and can accelerate core break down. The occurrence can vary depending on cushion , type, density, fill, and the type of cover used. The higher the foam density, the less likely to see wrinkles. Relaxed upholstery styles, looser woven fabrics, and down blend cushions are more likely to develop comfort wrinkles. Longer cushions typically develop comfort wrinkles more easily than narrow cushions. A sofa or loveseat with a single bench seat cushion is more likely to develop comfort wrinkles than a sofa with multiple cushions. The color of some fabrics, especially those with sheen, may also highlight wrinkles. With use, all foams and lining materials will soften and conform to the shape of the user causing these “comfort wrinkles”. A 15% to 20% loss of resiliency in foam cores is considered normal. If you are concerned over the amount of loss of resiliency, a Service Technician inspection will be necessary to differentiate.

Slipcovers

Slipcovered upholstery is created with comfort and practicality in mind. Each slipcover is sewn for a specific frame design and has a soft, relaxed fit. Wrinkles and puddled fabric are part of the design. Cushions are filled to create generous height in each seat. Wrinkles in the outer cover produced by normal cushion compression are to be expected. The extent of these wrinkles varies according to the individual cushion, fabric, and frame design.

Mechanisms, Recliners, and Incliners

Our motion furniture meets industry guidelines as recommended by the Consumer Product Safety Commission. Do not allow children to play on mechanized furniture or to operate the mechanism. Injury could result. Always leave seating in an upright and closed position when not in use, and keep hands and feet clear of the mechanism. Only the occupant should operate it.

Our reclining chairs and incliners are manufactured with extra space between the seats, arms, and backs to prevent binding. This reduces interference with the mechanism movement. These gaps are not tailoring defects.

Manual recliners/incliners may require more pressure when the mechanism is new. Operation will become easier as the mechanism works through its break-in period. For power recliners/incliners, keep liquids away from all electric parts. Unplug furniture from outlet before removing parts, adding parts, or reaching into the opening/extra space between the seat, arms, and back. If the plug or cord appears damaged, do not operate the furniture. Contact service for assistance.

Misuse such as jumping on product with mechanisms is not covered by any warranty.

The warranty on mechanical parts varies among factories. Some manufacturers may cover the cost of the part, but not the transportation or labor to install. Robb & Stucky will cover the labor to install within 1 year of delivery. After 1 year, the consumer is responsible for any costs that the factory warranty does not cover.

Sleeper mechanisms are spring loaded. Pull mattress out with a firm grip on the mechanism handle. Push all the way back in when closing the sleeper to prevent mechanism from binding. A short break in period is usually needed before the sleeper operates effortlessly. Do not store heavy bed dressings on the mattress when the sleeper is closed. This may result in damage to the mechanism and cause uncomfortable seating. Many sleeper mechanisms feature built-in, elevated points at the head of the mattress. Do not sit on the mattress at this point. When opening or closing the sleeper, keep hands away from sides where scissors-shaped bracing may have sharp edges.

A certain degree of “free play” is normal in most mechanisms and is not considered a defect. This is most recognizable with glider and swivel mechanisms.

Never sit on an extended footrest. This may bend or break the mechanism and void the warranty. Do not allow children or pets under an opened recliner. They may risk injury caused by sharp metal parts.

Care and Maintenance

Remember to vacuum your furniture often. This will help prevent dust and other debris from becoming embedded in the fabric. Use the soft brush attachment on your vacuum cleaner for leather upholstery.

All fabrics have a cleaning code. You can learn this code and the published cleaning instructions for the piece or pieces you have purchased by contacting the Robb & Stucky design associate.

Any product or technique should always be tested on an inconspicuous area before attempting overall cleaning. Robb & Stucky recommends using a professional cleaning service whenever possible.

For thorough cleaning, we recommend a professional in home upholstery cleaning service. This is not a service Robb & Stucky offers. Overall cleaning is recommended every 1 to 2 years or when overall soiled condition has been reached. Do not wait for severe soiling as this decreases the likelihood of restoring the fabric.

For cleaning occasional spots or stains:
S = Solvent. Use only a water-free, dry-cleaning solvent.
W = Water. Use only a water based upholstery shampoo or foam cleaner.
WS = Water or Solvent. Use either a water or solvent based upholstery cleaner.
X = Do not use any water or solvent based cleaner. Vacuum or brush only.

If a spill occurs, dab spills immediately with a clean, dry, white cloth. Then, if needed, use an appropriate spot cleaner. Pretest any cleaner on a small, inconspicuous area before proceeding. Do not saturate fabric with cleaner. Pat instead of rubbing to avoid damaging the fabric. Pile fabrics may require brushing with a non-metallic stiff bristle brush to restore appearance.

Special note on machine washable slipcovers: Some slipcovers are machine washable. This will be indicated with a “MW” code. Wash in a triple , front load washer with cold water and mild detergent. This is not recommended if the covers have a contrast welt. As with clothing, some fading is expected. Separate laundering may cause color variation among parts. Dry in a triple load dryer on air or low until slightly damp. Return slightly damp slipcover to the base to finish drying. Do not line dry because fabric may stretch and affect fit. Do not store a slipcover slightly damp. Finish drying on base before storage.

Leather

Although leather is the most durable upholstery material available, leathers will stain or change in character from food and liquid spills, or from body oils. No matter how much care is taken with your fine home furnishings, a certain amount of degradation will occur from environmental or mechanical conditions existing within your home. The following are some examples and what can be done to minimize the damage:

Direct sunlight: Ultra violet rays in sunlight will eventually result in fading for most fabrics and leathers. Some leathers perform better than others in direct sunlight. Avoid placing furniture in direct sunlight to reduce the damage.
Abrasives and cleaning solutions: Saddle soap, oils, detergents, furniture polish, abrasive cleaning solvents or ammonia should never be used to clean upholstery leather. The majority of spills on your leather upholstery require only gentle wiping. Always remember that vigorous rubbing can damage the surface.

Heat sources: It is not recommended to place your leather furniture near strong heat sources such as a fireplace, radiator, and direct sunlight. Any natural product will be affected adversely by the sun and heat. Heat draws out the natural moisture of the hide and can cause the skins to crack or become ashy. The application of leather conditioner can reduce these reactions.
Body oils and lotions: Body oils, hair products, lotions, and sunblocks can alter the appearance of leather. Leather is a natural product and will absorb what is put on it. Furthermore, some medications can accelerate the effect of natural body oils on leather as it seeps through the skin. This can cause discoloration and deterioration of the leather. If you notice this, you should contact a leather specialist immediately to see if anything can be done to rectify the situation. This is not covered under any warranty. Robb & Stucky recommends using cloths and arm covers to cover areas that might be affected.
Leather disclaimer: Leather is a natural product produced as a byproduct of animal hides: mostly cows, steer, and water buffalo. Due to the lifestyle of the animals, leather will always have natural markings such as brands, insect bites, scars, fat wrinkles, stretch marks, abrasions, and burns. These natural markings are not considered defects but rather are indications of true full top grain leather. Some natural markings may be less evident in leathers that have had the top grain altered via sanding processes and then covered up with pigments. These leathers tend to be more uniform in color and texture but sacrifice the natural softness and raw beauty of the product. Most high quality leathers are only stained with translucent dyes that allow all the natural beauty of the leather to show including the markings mentioned above. In addition to these distinct characteristics, the leather may also vary sometimes excessively in dye lot coloration, much like the staining of wood products. Leather with waxes and oils pressed into the surface are created to enhance this dye variation and will become extreme as the leather is pulled over upholstered frames. Appreciating the differences between hides means appreciating differences on individual items of furniture as well. No item of furniture can be produced from a single hide.

Types of Leather


Pure Aniline Leather: Pure Aniline Leather has been dyed all the way through with aniline dyes with no additional coloring. The unique surface characteristics will be visible and is less resistant to soiling. This is also referred to as naked aniline, naked leather, or full aniline.

Semi-Aniline Leather: Semi-Aniline Leather has been aniline dyed, then slightly pigmented. This type of leather ensures color consistency while being more stain and spill resistant than a Pure Aniline Leather.
Pull-up Leather: Pull-up Leather has been treated with oils, waxes, and dyes. It will show a natural appearance which lightens in color when stretched and has been used over time.

Protected Leather: Protected Leather has a polymer surface coating containing pigments, making this the most durable type of leather. You often see this type of leather in car upholstery in addition to fine upholstery.
Embossed Leather: Embossed Leather is where a pattern is applied by extreme pressure in a press to provide a unique design.
Suede Leather: Suede Leather is finished by buffing the flesh side to produce a nap.

Care and Maintenance

All spills on leather should be attended to immediately. For light spills, always blot with a clean, dry, white cloth. Many stains will disappear with age. However, not all stains will come out. For best results, it is recommended to get a cleaner geared toward the exact type of leather and problem.

For routine maintenance, simply dry dust or vacuum. Dab spills immediately with a clean, dry, white cloth. If a stain goes unnoticed and penetrates leather, use lukewarm distilled water and a soft white cloth to massage stain and surrounding area. Blot again with a clean, soft, dry, white cloth. Let leather air dry. For nubuck or suede, massage with a suede brush to restore the nap. For nubuck or suede, you should occasionally brush with a soft suede brush and vacuum, soft cloth.

Glass

Every piece of glass and mirror will have some type of minor blemish or imperfection. The glass industry has a uniform set of quality standards that allow for the following:
  • Small bubbles (smaller than ¼” in diameter)
  • Minor waviness
  • Hairline scratches, which are inherent in the manufacturing of glass. These can be surface or subsurface. In order to be deemed unacceptable, it must be visible from a distance of 3 feet when the glass is in a vertical position.

Care and Maintenance

Avoid dragging sharp or rough objects across glass. Use adhesive felt pads, trivets, coasters, and placemats to help prevent scratches.
Use care when cleaning and maintaining to ensure years of lasting beauty. Use a quality glass cleaner or polish and a soft cloth to remove fingerprints and dust. Dishwashing liquid in lukewarm water is recommended to remove grease. Avoid harsh, abrasive cleaners, and do not use scrapers or razor blades to clean glass.

Acrylic-Polycarbonate Product

Acrylic and Lucite may be subject to small areas of discoloration, minor surface or subsurface scratches. These are considered normal for this material and not a defect. Each piece may have these and it will vary from piece-to-piece.

Care and Maintenance

Never use window cleaner, ammonia products, or other chemical sprays on acrylic. Acrylic care consists of no more than normal wipe cleaning to keep it looking new, but care should be taken to avoid scratches. Begin by gently blowing away loose dust or dirt from the acrylic surface. The type of cloth that is used will make a difference. Use a soft cloth to rinse and another soft cloth to dry to prevent scratching. Do not use paper towels.  Clean with warm water and a small amount of mild liquid dish soap. For any scratches or shallow damage that may occur, use an acrylic or Lucite scratch remover. Avoid cleaners containing ammonia as they might etch or fog the finish.

Metal Product

Every chrome, stainless steel, and brass piece has small scratches and/or polishing marks in the finish. This is part of the finishing process and unavoidable. Some waviness should also be expected. Perfection is next to impossible. Like all natural materials, brass mellows and ages, so an increased patina with some darkening of color or tiny speckles should be anticipated. This process is called antiquing.

Care and Maintenance

These pieces should be treated exactly like fine furniture and dusted with a soft, clean cloth. Most metal can be cleaned with quality polishes meant for them occasionally. If brass has a protective finish, it is important that this coating is not chipped or scratched as this will cause brass to oxidize unevenly. Do not use abrasive cleaners. Any abrasive cleaners or scouring pads will result in permanent damage.

Stone/Travertine Product

The stones and marbles used in our product are all natural – presenting all the variations and unique colorings found in nature. Because they are natural products, no two pieces will look alike. None of the natural veins, pores, and variations are to be considered defects, but instead characteristics that make your piece one-of-a-kind and enhance its beauty. Because our stone/marble pieces are all naturally polished, the polish will vary across the surface. This is simply a result of a natural polish on a natural stone and one more way to empha the inherent unique beauty of each table. When polished, the travertine and walnut travertine tops are filled to make a smooth surface for the table. Every effort is made for the fill to blend with the coloration of the table top, but the fill will never be invisible. Occasionally small openings are missed and remain open. This is not considered a defect. Fault lines are natural to stone as the rings on a tree trunk. These faults lines are created during the formation of the marble by the presence of a foreign substance with a different density than the surrounding portions of the marble. Fault lines, as the holes in travertine, are not a defect but natural to the product and visible fault lines do not indicate weakness. Natural veins can occur in the stone and this must not be mistaken for a crack or defect. Generally a vein will be visible only on the surface while a crack will appear on the surface and underneath the table top as well as traveling from side to side.

All the stones used in the production of our tables are natural. Each and every slab is unique and presents distinct characteristics. There can be variation in color and veining from one slab to the next, and even within the same slab.

Care and Maintenance

Coasters, place mats and trivets are strongly recommended. Travertine and walnut travertine are naturally very porous stones. While marble is denser than travertine, granite is the densest of them all. They are all porous and should be cared for like a fine wood table.

Stone and travertine tops are very durable but still do require care and maintenance. The table should be wiped clean using a damp cloth to remove any dust and dirt and then dried using a soft duster. Any beverage or liquid spilled on the top needs to be removed immediately to avoid rings or marks. Ensure that moisture does not become trapped under vases or mats as this may cause the finish to ring. Do not place hot pots or plates directly on the stone surface and protect the table from heat by using quality place mats and coasters. Robb & Stucky will not be responsible for marks caused by liquids being spilled. Regular denatured alcohol is a perfect product to use for day to day cleaning.

Once assembled, if used with the proper care, they will last forever. Travertine and marbles, unlike woods, are dead materials which do not alter their structure over time. Consequently, a breakage on a table top in the customer’s home is generally due to miss-handling or miss-treatment. Like glass, you should not sit or stand on a marble top. When properly assembled, the dining table should always have the top attached to the base.

Our tables are polished with natural paste wax. The wax is absorbed by the travertine/marble. This process provides the shine on the table top and a certain amount of moisture repellence. Because the polish is natural, shine can be uneven. This irregularity can be caused by either a varied absorption of the wax into the stone or by a varied effect due to the refraction of the light against minerals which have been deposited in different directions in the stone. This uneven polish is absolutely natural and normal and not to be considered a defect. Even though this wax offers some moisture repellence, it does not offer full protection. You can re-polish your table with a coat of natural paste wax as desired. This will help restore the shine and protect the surface.

Mattresses

We partner with Kingsdown for all of our mattresses. Please see your Kingsdown warranty card for full information regarding warranty timelines and qualifications for your particular mattress. For warranty claims, a third party technician will make a full inspection to make a determination. Please contact Robb & Stucky customer service directly to initiate a warranty claim. Once the technician’s report has been reviewed, Robb & Stucky and/or Kingsdown will mail you a letter with the final status of the claim.

Sleeping on a new mattress, like wearing a new pair of shoes, may require a short breaking in period for your body to fully adjust. Robb & Stucky has a comfort exchange policy of 30 days in place. However, we ask you to sleep on the mattress for 30 days to get accustomed to the new sleep surface. If at that time, you are not satisfied with your sleep system, we will offer a one-time courtesy exchange between the 31st and 60th day, post original delivery date. Your mattress must be free of stains and damage, or we will cancel the courtesy exchange. Drivers reserve the right to decline pick up of a stained or damaged mattress when a courtesy exchange is taking place. We strongly encourage purchase of a mattress protector.

Body impressions in your new mattress are not structural defects; rather, they indicate that the mattress is conforming to your body’s contours. Mattress sagging is typically defined as a 1” or 1 ½” (varies by product) unrecoverable indentation when no weight is resting on the bed surface. Anything less than this measurement will not warrant a replacement.

Your mattress should be properly supported. We recommend when purchasing a new mattress, that you replace the box springs as well. Mattresses and box springs are designed to be used as correlated units. Performance is directly related to the box spring that your new mattress rests on. It is also important to properly support your sleep system. This is defined by the use of a frame or platform which includes appropriate center support with a center leg resting firmly on the floor. An acceptable alternative would be five rigid cross support slats with a center leg, centered left and right and head to foot, resting firmly on the floor or a solid platform surface with a rigid center. An improper support frame and lack of center support will void your product warranty.

Keep your bedding clean and free from stains. Use a mattress pad and wash frequently. Vacuum the surface of the mattress to help keep it clean. Stains of any kind will void the warranty. This includes, but is not limited to, stains from grease, dirt, mud, beverages, foods, chemicals, cleaners, and biological stains from pets or humans. Cleaners are not recommended since they may damage the fabric and materials in the mattress. Allowing water or other liquids to penetrate your mattress may cause damage to the layers of the upholstery which can cause the materials to compress. Any liquid damage will also void your warranty.

Rotate your mattress frequently unless indicated otherwise. A good way to remember this is to rotate with the seasons. Rotating helps optimize the longevity of your sleep system and settles the upholstery layers. Mattresses with personalized left and right core units do not require rotation. If you have a two sided mattress, flip your mattress at the time of the turn. Your mattress is designed to conform to your body’s contours beginning within the first few weeks of ownership. If you notice impressions, don’t worry, this means the system is functioning properly.

Do not remove the law label tag at the end of the mattress and box spring. The tag enables you to exercise your warranty rights. Kingsdown will not proceed with any warranty claims without this law tag.
  • Do not stand or jump on the mattress. It is not designed for that kind of weight concentration.
  • Do not bend mattress excessively. Bending may damage the innerspring unit.
  • Do not use side handles to rotate or lift the mattress. These side handles are only to be used for positioning the mattress on the box spring. They will not support the weight of the mattress.

Patio Furniture

Robb & Stucky patio furniture is built to withstand outdoor elements with minimal deterioration. Routine maintenance and regular cleaning is recommended to avoid buildup of oxidation and/or mold/mildew growth. Waxing the frames quarterly and keeping all materials clean helps with their longevity. Some car waxes can be used for this purpose. Failure to clean and maintain your furniture may result in blistering and may void warranty. Mold, mildew, and stains are not covered under the warranty.

Frames should not be used in standing water or left submerged in water for any reason. Chlorine and salt are particularly damaging to this furniture. Do not attempt to adjust your backrest position while seated. For your safety, check the tightness of bolts every few months.

Outdoor fabrics and cushions

Our outdoor cushions feature all-weather construction. They dry quickly after exposure to moisture and humidity. Flip, rotate, and fluff removable cushions regularly to ensure even wear and increase longevity. Covering outdoor upholstered furniture when not in use will reduce the need for cleaning. During the off season, cover your outdoor upholstery and if possible store it in an enclosed, dry area. This will extend the life of your furniture. Clean and dry completely before covering and storing.

To clean fabric cushions and slings simply brush off any loose dirt, and then clean briskly with a sponge using fresh water and a mild soap. Avoid using hot water which could cause the fabric to shrink. You may also machine wash or hand-wash any removable fabric casings. To wash, first close all zippers. Machine wash in cold water on the delicate cycle with normal amounts of mild laundry detergent. For severe mold or mildew, add 1 cup of bleach. Allow fabric to air dry. Do not tumble dry. Please be aware that these covers can be difficult to put back on the foam core.

For spot cleaning, use a sponge or soft bristle brush with a solution of ¼ cup of mild soap per gallon of warm water. Rinse thoroughly and air dry.

Our outdoor fabrics do not promote mold or mildew growth, however it may grow on dirt and other foreign substances if not removed from the fabric. To remove mold or mildew, or clean tougher stains:

Prepare a solution of 1 cup bleach and ¼ cup mild soap per gallon of water
 Use a misting spray bottle to spray the solution onto the dirty area and allow it to soak for 15 minutes.
Working from the outside of the dirty area inwards, use a sponge or very soft bristle brush to work the solution into the fabric. Rinse your sponge or brush frequently as you work. It’s best to clean the entire surface area of the fabric to avoid water rings.
Rinse thoroughly to remove all residues. Air dry.

Teak

Teak is a dense hardwood with high natural oil content. It needs no special care other than occasional cleaning. When exposed to the elements, untreated teak will simply weather to a rich, silvery gray patina. As weathering occurs, you may see uneven coloration, streaks, and spots. This is not cause for concern. Changes in temperature and humidity can also result in fine cracks and lifts in teak’s grain. This will not affect the use or life of your furniture, and is not a warranty issue. In most cases, teak will be uniformly, beautifully weathered within a year.
If you prefer the look of Teak’s natural golden color, specially formulated water-based teak cleaners and protectors can help you maintain it. Be aware that using them will require regular upkeep. Follow all product directions carefully.

To clean teak furniture, remove the cushions. Rinse the wood with clean water, and then scrub the wet teak with a soft bristle brush. For natural unfinished teak, use detergent and bleach. Rinse well to remove the solution. Do not use a power washer, as this can gouge the wood. Replace the cushions once the wood is dry. Basic cleaning of the teak should be done regularly with a soft bristle brush or a sponge. This will aid in evening out the weathering during the patina process resulting in a more uniform silver-gray.

Teak may be left outdoors, uncovered in any weather. If you choose to store your teak furniture, do so in a dry unheated garage or shed. Moving teak directly from higher humidity to lower humidity could cause the wood to crack and split.

A note on cushions on teak furniture used outdoors: Teak has a high natural oil content and does not absorb water. It is normal when teak furniture is new for some of this oil to rise to the surface of the wood, especially when the furniture becomes damp or wet. This oil can stain cushions. To protect your cushions, we recommend removing them from the frames overnight and when it rains. Wipe the frames with a damp cloth to remove oil before replacing the cushions. If your cushions have come into contact with the oil, clean them immediately with a soft brush and a mild solution of soap and water. If the stains are not treated quickly, they may become permanent. After the initial weathering, oil surfacing will stop and cushion removal won’t be necessary. Please be aware that this process is natural, normal, and cannot be prevented. Robb & Stucky will not cover any damage to cushions from this teak oil.

Aluminum

You should clean your powder coated aluminum furniture at least once every season. To maintain the frame finish, use mild soap and warm water solution. Use ¼ cup of soap to one gallon of water using a soft rag or sponge to clean the frames. After applying the soap and water, simply rinse off with clean water. For tougher cleaning, add a natural acid like white vinegar to the warm water and soap solution. Apply the mixture with a clean sponge and scrub aluminum furniture thoroughly. This should eliminate any discoloration and get rid of dirt and debris build p from being outside. Do not use bleach, ammonia, ammonia based products, or baking soda to clean powder coated aluminum furniture. Using furniture covers and/or moving indoors can help protect the finish.

Care should be taken not to knock the pieces together or allow them to tip over. If the finish gets a scratched, touch up paint is available to cover it. After touching up, allow to dry, then apply a car wax over the area. The frames can be washed using a mild soap and thoroughly rinsed. Store indoors if possible.

Stainless steel

Even though it is called stainless steel, it will stain over time. To resist corrosion, it is vital that the surface be kept clean. Environmental elements can take a toll on stainless steel. Regular cleaning can help slow down the corrosion process. Commercial stainless steel cleaners can be used following the product’s instructions to prevent any discoloration. Avoid any cleaners with strong acid solutions.
In general, any sign of rust, scratches, scuffs, or staining can be easily removed with a metal polish.

To maintain a stainless steel finish rinse the frame thoroughly with high pressure fresh water. For more thorough cleaning use a mild detergent and warm water with a soft cloth or sponge. Always wipe with the directional grain of the steel not across it. Rinse with fresh water and dry thoroughly. Stainless steel is resistant to corrosion, however infrequent cleaning can lead to small brown spots appearing on the surface of the steel. These spots are cosmetic only and in no way affect the structural integrity of the furniture. This condition is considered normal for all types of outdoor stainless steel products.

Wrought Iron

Wrought iron can last through many issues with proper maintenance. On most, the finish is electrostatically applied for extra adhesion to the zinc coated frames. Occasionally, the finish will get chipped or scratched by bumping chairs together or tipping over. The finish should then be immediately touched up with touch up paint. As a preventative measure, it is a good idea to apply a coat of wax on the table edges and chair frames to help prevent scratching the finish.

Woven

Woven furnishings are made of durable and weather resistant wicker. Light stains and soils may be removed with a solution of mild detergent and water, rinsed with clear water and dried thoroughly. Mildew and heavy stains can be removed with a quality commercial outdoor furniture cleaner and protectant. If placed outdoors, furniture covers can help the longevity of your furniture.

Vinyl Straps

The more care you give your vinyl, the better it will look and longer it will last. Manufacturers recommend a mild detergent. Periodically waxing of the straps or use of a commercially available vinyl protectant is also helpful.

Umbrellas

Umbrellas should not be left unattended in the open position. In windy conditions, it is recommended that umbrellas be closed, removed from their base, and stored or laid horizontally. This will reduce risk of damage. Wind damage is not covered under warranty.

Fire pits

To avoid high flame when igniting your fire pit, do not turn the valve to the max setting and follow all directions in the owner’s manual.
Always ensure that your fire pit is draining water properly and drainage/ventilation openings are not obstructed by debris.
Keep fire pit covered at all times when not in use, and keep it free of debris. Use of a cover will protect the fire pit and prolong burner life.
Concrete can be cleaned with a mild soap and water solution. Never use abrasives or strong chemicals as they may stain the surface. A spill should be cleaned immediately by carefully blotting the spill with a paper towel or clean white towel. If the stain persists, refer to the owner’s manual for additional information.

Hairline cracks may occur in your concrete product. This is a natural characteristic of concrete and not cause for alarm. Fire pits are fiber reinforced so cracks do not have the potential to grow or separate.

Outdoor Furniture Covers

Durable outdoor furniture covers are available for purchase. They can be custom-made to fit your patio collection. Premium covers guard against the elements and can extend the life of your outdoor furniture.